Delivery of the sales turnover, volume budgets and growth, the development and discipline of staff at the branch
Update client files when contact made with clients
Monitor processing of all branch transactions and prepare reports for all return goods and assist Quality improvement to enhance all services and prepare all required paperwork
Manage and resolve all issues in customer accounts and inform all customers for payments
Develop and maintain effective relationships with all clients and staff.
Perform regular invoicing of all clients and provide support to branch staff and maintain required database to resolve all queries efficiently.
Design all employee newsletters every month and coordinate with district manager to hire and select all branch employees and prepare schedule for all employees and ensure adherence to it.
Perform bi-monthly review of branch and maintain records of all operating expenses in branches.
Coordinate with Accounts Payable department and monitor all payments to branch and vendor products sold at branch and maintain records of all inventories to ensure smooth functioning.
Design and maintain an effective tracking system for all marketing activities of branch.
Provide technical support to all branch activities and maintain professional relationships with customers and sales departments to resolve all customer issues.
Strong PC literacy with advanced skills in MS Word, Outlook and PowerPoint; intermediate MS Excel an advantage
Experienced in producing direct marketing material
Proven client-handling skills
Must be highly organised with sound administrative skills.